Customer Service

Freshness & Quality:
Bone Appétit Bakery gourmet dog treats are baked fresh for your order with wholesome ingredients and hand decorated just for you and your pet. There are NO added preservatives and we only use the freshest ingredients that are also safe for your pet. For questions on storage and shelf life of our dog treats, please visit our FAQ section.

The Bone Appétit Bakery stands behind all of our products 100% and if you are not completely satisfied with your purchase, please contact us immediately after receiving your order for online store credit or replacement instructions.

Shipping & Ordering:
We take as much care in the shipment of our dog treats as we do in baking them. Please visit our Shipping section for questions.

Methods of Payment:
We accept the following forms of payment for online orders: Visa, MasterCard, Discover, and American Express. Payments for online orders are 100% encrypted and processed securely through Authorize.Net, a leader in online payment gateways.

Prices & Taxes:
All prices are subject to change without notice. Taxes are not charged on online orders and it is the responsibility of the consumer to pay such taxes within their locale.

FAQ:
Please visit our Frequently Asked Questions for more information.

Contact Us:
If you have any questions or comments, we want to hear from you! Please feel free to Contact Us at anytime. Please keep in mind, when using our tollfree number, we may be assisting other customers at that time. If you are unable to reach a staff member when you call, please leave a message or send us an e-mail and we'll be sure to get back to you as soon as possible.